Infrastructure Management
While most of our competitors offer IT support, Trusttech Australia sees itself as an IT management company. IT support works well for companies who have IT expertise within their organisation and need assistance with more technical issues, or are happy to work in a break-fix mode. This approach requires someone within your company to report problems to their support company to have them fixed. Unfortunately, the result of working in a break fix fashion is downtime, lost productivity and a negative impact on your bottom line.
IT management means that we discover and fix problems before they impact your business. We monitor your critical infrastructure (server and antivirus logs, backups etc) and when a problem arises, we will notify you and ask if you would like the problem fixed. IT management means there won’t be any nasty surprises and means you can get on with running your business rather than putting out fires.
Our key infrastructure services include network design, management and monitoring. Proper IT infrastructure design will deliver a robust, powerful and scalable computer network on which your company can grow and profit. We will work with you to understand your business requirements so that you are not wasting money on non essential IT infrastructure. Our aim is to help you achieve the best return on your IT infrastructure investment.
Monitoring - We monitor our clients systems 24 x 7 to assist you in keeping track of what is going on within your computer network. Email or SMS alerts can notify us (or your internal IT team) when a problem arises so they can be fixed before they become a real headache for you. In some cases we can fix faults before you even know about them.
Monitoring not only encompasses checking which devices and services are available, but also the patch level. Are you up to date and secure?